Delivery and returns

Your Gabriela Mora jewelry will be dispatched within 7-10 working days. We ship all orders through registered, recorded delivery, and are happy to help with any urgent delivery requests.

International orders may incur additional customs or import duty charges depending on the destination country. Please note that we do not cover these costs, therefore, you will be responsible for them. Unfortunately as these costs are beyond our control and vary between countries, we cannot advise prior to shipment how much they will be. If you would like to find out how much these charges will be, we recommend contacting your local customs office before placing an order.

On the occasion we offer promotional free delivery; the flat rate of shipping will be subsidized, however the charge of duties and import taxes will not.

For pieces that are made to order, please allow 4-6 weeks for shipment.

In the unlikely event that you are not satisfied with your purchase, we are happy to exchange or refund items within 14 days of delivery.

If you would like to arrange a return or exchange, please email for further information and our return address.

Our jewelry is delicate and fragile. We are happy to repair most manufacturing faults. Please e-mail an image of your damaged jewelry to discuss possible options.